Our mission is provide the highest levels of patient care and treatment – none of us are financially motivated or receive incentives for converting cases. We care for pets as if they are our own. 

We endeavour to provide a positive experience and are always making changes to help drive continuous improvement.  

If you have a positive experience, please tell us. If you have any constructive comments to help us improve our service, please tell us. 

Please be aware that we have a zero-tolerance approach to ‘review extortion’. Review extortion is when a client threatens to write a negative review or take down a negative review in return for refunds or discounts. 

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